Privacy Policy

This Privacy Policy explains how Active Renovations (“we”, “us”, “our”) collects, uses and protects the personal information you provide when you use this website or contact us about our renovation services. We are committed to handling your data in line with the UK GDPR and the Data Protection Act 2018.

Who we are

Active Renovations is a renovation business based in Ashford, Kent. For any privacy questions you can contact us at info@activerenovations.co.uk or on 07728 825963.

Information we collect

When you submit our quote or contact form, or email/call us, we may collect:

• Your name, phone number, email address and postcode;
• Details about the project or service you are enquiring about;
• Any other information you choose to include in your message.

Our website may also collect limited technical data (such as anonymised analytics) to help us understand how the site is used. See our Cookie Policy for details.

How we use your information

• To respond to your enquiry and provide a quotation;
• To carry out and manage any work you ask us to undertake;
• To keep records of our communications and agreements;
• To comply with our legal and regulatory obligations.

Our lawful basis for processing is normally your consent (when you contact us) and our legitimate interests in responding to enquiries and running our business, or the performance of a contract where you engage us for work.

Sharing your information

We do not sell your personal data. We may share it with trusted suppliers or sub-contractors where necessary to deliver your project, and with service providers who help us operate (for example, our website host or email provider), all under appropriate confidentiality obligations. We may also disclose information where required by law.

How long we keep it

We retain enquiry and project records for as long as necessary to provide our services and to meet legal, accounting or reporting requirements, after which they are securely deleted.

Your rights

You have the right to:

• Request a copy of the personal data we hold about you;
• Ask us to correct or delete your data;
• Object to or restrict our processing, and withdraw consent at any time;
• Lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.

Contact

To exercise any of these rights, or if you have any questions about this policy, email info@activerenovations.co.uk or call 07728 825963. We will respond within one month.